SHIPPING

ALL PRICES ARE GENERATED BY UPS GROUND SERVICES BASED ON PRODUCT WEIGHT. THERE IS A $15.00 HANDLING FEE IN ORDER TO ENSURE THE QUALITY AND SAFETY OF YOUR PACKAGE.

 

 

LARGE HOME OBJECTS:

FURNITURE AND OVERSIZED OBJECTS REQUIRE SPECIAL SHIPPING ARRANGEMENTS.

ITEMS SOLD IN THE NEW YORK OR LOS ANGELES MAY BE ELIGIBLE FOR DELIVERY BY LOCAL COURIER. 

WE ARE HAPPY TO ASSIST OUR CUSTOMERS WITH ALL SHIPPING ARRANGEMENTS AND COSTS PRIOR TO PURCHASE. PLEASE EMAIL CUSTOMERSERVICE@SOPHIEBUHAI.COM WITH ANY INQUIRIES. 

 

RETURNS

WE WILL GLADLY ACCEPT RETURNS OF UNUSED ITEMS WITHIN 14 DAYS OF PURCHASE.

CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING COSTS. 

PLEASE EMAIL CUSTOMERSERVICE@SOPHIEBUHAI.COM TO START THE RETURN PROCESS. 

 

LARGE HOME OBJECTS:

OBJECTS THAT REQUIRE SPECIAL DELIVERY ARRANGEMENTS ARE NOT ELIGIBLE FOR RETURNS. WE ARE HAPPY TO HELP YOU WITH ANY QUESTIONS OR CONCERNS YOU MIGHT HAVE BEFORE YOUR PURCHASE. 

 

 

PRIVACY POLICY

Sophie Buhai takes the privacy of our customers very seriously. We value our customers and respect your privacy. We collect information about you through our Website in an effort to communicate with you about our products, services and promotions. Neither your name nor anything about you is sold or shared with any other non-affiliated company or agency, except that we may share your information under certain circumstances with outside consultants or companies, but only for the purpose of enabling those consultants or companies to help this site function or assist us in our business. This Privacy Policy only covers information collected through this Website, and does not cover any information collected offline by us, including information collected by our 3rd Party Wholesale Retail partners.

This Privacy Policy describes the Personal Information we collect about you, why we collect it, how we use it and when we share it with third parties. Our Privacy Policy also describes the choices you can make about how we collect and use certain information.
 

TYPES OF INFORMATION COLLECTED


What we collect and how we use it: The phrases “personally identifiable information” or “personal information” mean any information by which you can be identified, such as your name, address, telephone number, etc.
You can visit most of our web pages without telling us who you are or revealing any personal information about yourself. If we do collect such personally identifiable information, we typically use it for the purpose of enabling us to contact you directly, for contests and for promotions for example. The following are some examples of how such information might be collected and used:
 

Email Newsletter


Our email newsletter is used to communicate new product availability, store events, promotions and discounts. If a user requests to receive our email newsletters, they need to provide a valid e-mail address. Real names need not be used to request newsletters.

 

Purchasing Products


When purchasing Sophie Buhai products, we may ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, etc. We also maintain a record of your online product purchases. Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site as a guest.
 

Opting Out


How you can access, change, or delete your information and preferences: We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us please let us know by sending your written request via email to customerservice@sophiebuhai.com. Please provide your full name, mailing address, email address, and phone number when making this request.  Include your email address, full name, and specifically what information you do not want to receive. Please note that it may take up to two weeks for your request to become effective.
 

Cookies


Sophie Buhai may use cookies from time to time. A cookie is a unique text file that a web site can send to your browser software. Cookies enable a Web site to tailor information presented to you based on your browsing preferences. Sophie Buhai may use cookies to personalize pages you view, mark or unmark links, or to remember your preferences. If you do not want Sophie Buhai to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a Web site tries to put a cookie in your browser software. Rejecting cookies may affect your ability to use of some of the products and/or services at our web site.
 

Web Site Activity


We may track domain names, IP addresses, browser types, resolution, etc. from people who visit our site. We use this information to track aggregate traffic patterns throughout Sophie Buhai's Web site. Such information is not correlated with any personal information.
 

SSL Security


Your Sophie Buhai account information is password-protected for your privacy and security. Sophie Buhai will never ask you for your password in an unsolicited phone call or e-mail. You are responsible for maintaining the secrecy of your password and account information. Remember to sign out of your account and close your browser window when you have completed your shopping to help ensure that others cannot access your personal information. In addition, when you submit sensitive information via the checkout on our web site, such as a credit card number, that information is encrypted and protected by Secure Sockets Layer (SSL) encryption technology.
 

Links to Third Party Sites


Please be aware that our site may contain links to other sites hosted by third parties. Sophie Buhai does not control and is thus not responsible for the content or privacy practices and policies of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.