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When will my order ship?

We carry both made to order and in stock items. Made to order pieces ship within estimated 6 to 8 weeks of purchase. In stock pieces ship within estimated 1 week of purchase.  For order lead times, please refer to the window stated on the product page. 

If you have purchased a combination of made to order and in stock pieces, your entire order will ship once all items are complete. If you would like the in stock portion of your order to ship separately, please email us at customerservice@sophiebuhai.com for special shipping arrangements.  Additional shipping charges will apply.

How do I make changes to my contact information or shipping address?

If you need to make changes to the contact information or shipping address entered during checkout, please contact us at customerservice@sophiebuhai.com as soon as possible after placing your order for assistance.

Can my order be gift wrapped?

We are glad to gift wrap your order or include a personalized handwritten note. Please leave any instructions for us at checkout or reach out to us at customerservice@sophiebuhai.com .

What shipping methods do you offer?

We ship jewelry and hair accessories orders to destinations within the United States via United Parcel Service (“UPS”).  You may select your desired shipping speed during checkout.

We ship jewelry and hair accessories orders to international destinations outside the United States  via DHL.  Sophie Buhai is not responsible for any duties, taxes, or other fees that may be assessed on international shipments.

Orders for objects, furniture, and art require special shipping arrangements.  Please contact customerservice@sophiebuhai.com for additional information and to make such shipping arrangements.

Materials & Product Care

What is sterling silver?

Sterling silver is an alloy containing not less than 92.5% silver content.

How do I care for my sterling silver jewelry?

To prevent your silver from oxidizing, we recommend you do not swim, bathe, or shower in your jewelry.  With all sterling silver jewelry orders, we provide a polishing cloth to maintain the finish of your piece. Storing your jewelry in a dustbag or box, with the polishing cloth, will prevent unwanted tarnish. If tarnishing does occur, gently clean your jewelry with the provided polishing cloth.

What is gold vermeil?

Gold vermeil is a traditional technique of plating sterling silver with gold that originated in France in the 18th century.  All of our gold vermeil pieces are coated with 18 karat gold.

How do I care for my gold vermeil jewelry?

Gold vermeil jewelry requires special care.  Tarnishing of gold vermeil is natural and should be expected to occur.  The extent of tarnishing depends on various factors, including, among other things, individual body chemistry, humidity in the environment, frequency of use, and care. 

Vermeil jewelry should be removed prior to bathing, showering, washing hands, swimming, exercising, and applying perfume, hairspray, or lotion, as exposure to moisture or chemicals may cause tarnishing to occur faster.

If your gold vermeil jewelry needs to be cleaned, avoid all chemical cleaners.  A 100% cotton or microfiber cloth is best for cleaning gold vermeil jewelry. 

We offer a replating service for a fee.  If you wish to have your gold vermeil jewelry replated, please email customerservice@sophiebuhai.com for a replating quote.

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