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All sales on sophiebuhai.com are final.
For any inquiries, please contact us.

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Order Summary

Add gift wrapping to your order?

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All sales are final. If you have any additional instructions for us, please leave them below:

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Shipping and Returns

Shipping

All orders are custom packaged with special care to ensure the quality and safety of your purchase.  All orders are shipped via United Parcel Service (“UPS”) or DHL.  We offer complimentary shipping on jewelry and hair orders over $500 shipped to destinations within the contiguous United States.  Certain furniture, art, and objects require special shipping arrangements.  We are happy to assist our customers with such shipping arrangements prior to purchase.  Please email customerservice@sophiebuhai.com with any inquiries.  For orders shipped to destinations outside the United States, the shipping cost displayed at checkout does not include any duties, taxes, or other fees that may be assessed on the shipment, all of which are the customer’s responsibility.  Sophie Buhai is not responsible for any duties, taxes, or other fees that may be assessed on international shipments.

 

Lead Times. All orders are subject to production and fulfillment lead times before they ship.  Each piece is estimated to ship within the lead time specified on its respective product page, and all lead times are measured from the next business day after an order is placed.  Please note that certain pieces may have different lead times, and all lead times specified are estimates only.  We carry both made to order and in stock items.  Made to order pieces ship within approximately 6 to 8 weeks of purchase.  In stock pieces ship within approximately 1-3 business days of purchase.  Please note, however, that orders for in stock pieces placed from December 24, 2022 through January 6, 2023 are estimated to ship within approximately 5-7 business days of purchase.  While we aim to ship your order within the lead time stated on the product page, the actual time to ship your order may be longer or shorter depending on production capabilities and other conditions.  If you wish to check on the status of your order, please do not hesitate to contact us at customerservice@sophiebuhai.com.

 

Orders for Multiple Pieces With Different Lead Times. If you place a single order for multiple pieces with different lead times, your order will ship when the entire order is complete and ready for shipment, typically within the latest estimated lead time of all items in your order.  If you prefer certain pieces in your order to be shipped as they become available before your entire order is complete, please contact us at customerservice@sophiebuhai.com to make special shipping arrangements.  Additional shipping fees will apply.

Returns

All sales on sophiebuhai.com are final.  If you have any questions about any piece before making a purchase, please do not hesitate to contact us at customerservice@sophiebuhai.com.  We will gladly address any questions or concerns you may have.

 

In the event you receive an item that you believe is damaged or defective, we require that you email customerservice@sophiebuhai.com within 48 hours of receiving the item and include your name, proof of purchase, a description of the issue, and photos of the item.  We reserve the right to deny any request for return, exchange, or repair.

 

If you purchased a Sophie Buhai piece from another retailer, please consult that retailer’s applicable policies.  We are not responsible for items purchased from other retailers.

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