Shipping

All orders are custom packaged with special care to ensure the quality and safety of your purchase.  Unless specified otherwise, all orders are shipped via United Parcel Service (“UPS”) or DHL.  Certain furniture, art, and objects require special shipping arrangements.  We are happy to assist our customers with such shipping arrangements prior to purchase.  Please email customerservice@sophiebuhai.com with any inquiries.  For orders shipped to destinations outside the United States, the shipping cost displayed at checkout does not include any duties, taxes, or other fees that may be assessed on the shipment, all of which are the customer’s responsibility.  Sophie Buhai is not responsible for any duties, taxes, or other fees that may be assessed on international shipments.

 

Ship Windows. All orders are subject to production and fulfillment lead times before they ship.  Each piece is estimated to ship within the ship window specified on its respective product page, and all ship windows are measured from the next business day after an order is placed.  Please note that certain pieces may have different ship windows, and all ship windows specified are estimates only.  While we aim to ship your order within the stated ship windows, the actual time to ship your order may be longer or shorter depending on production capabilities and other conditions.  If you wish to check on the status of your order, please do not hesitate to contact us at customerservice@sophiebuhai.com.

 

Orders for Multiple Pieces With Different Ship Windows. If you place a single order for multiple pieces with different ship windows, your order will ship when the entire order is complete and ready for shipment, typically within the latest estimated ship window of all items in your order.  If you prefer certain pieces in your order to be shipped as they become available before your entire order is complete, please contact us at customerservice@sophiebuhai.com to make special shipping arrangements.  Additional shipping fees will apply.

Returns

All sales on sophiebuhai.com are final.  If you have any questions about any piece before making a purchase, please do not hesitate to contact us at customerservice@sophiebuhai.com.  We will gladly address any questions or concerns you may have.

 

In the event you receive an item that you believe is damaged or defective, we require that you email customerservice@sophiebuhai.com within 48 hours of receiving the item and include your name, proof of purchase, a description of the issue, and photos of the item.  We reserve the right to deny any request for return, exchange, or repair.

 

If you purchased a Sophie Buhai piece from another retailer, please consult that retailer’s applicable policies.  We are not responsible for items purchased from other retailers.