All orders are custom packaged with special care to ensure the quality and safety of your purchase. Unless specified otherwise, all orders are shipped via United Parcel Service (“UPS”) or DHL. Certain furniture, art, and objects require special shipping arrangements. We are happy to assist our customers with such shipping arrangements prior to purchase. Please email firstname.lastname@example.org with any inquiries. Sophie Buhai is not responsible for any duties, taxes, or other fees that may be assessed on international shipments.
Ship Windows. All orders are subject to production and fulfillment lead times before they ship. Each piece is estimated to ship within the ship window specified on its respective product page, and all ship windows are measured from the next business day after an order is placed. Please note that certain pieces may have different ship windows, and all ship windows specified are estimates only. While we aim to ship your order within the stated ship windows, the actual time to ship your order may be longer or shorter depending on production capabilities and other conditions. If you wish to check on the status of your order, please do not hesitate to contact us at email@example.com.
Orders for Multiple Pieces With Different Ship Windows. If you place a single order for multiple pieces with different ship windows, your order will ship when the entire order is complete and ready for shipment, typically within the latest estimated ship window of all items in your order. If you prefer certain pieces in your order to be shipped as they become available before your entire order is complete, please contact us at firstname.lastname@example.org to make special shipping arrangements. Additional shipping fees will apply.
All sales on sophiebuhai.com are final. If you have any questions about any piece before making a purchase, please do not hesitate to contact us at email@example.com. We will gladly address any questions or concerns you may have.
In the event you receive an item that you believe is damaged or defective, we require that you email firstname.lastname@example.org within 48 hours of receiving the item and include your name, proof of purchase, a description of the issue, and photos of the item. We reserve the right to deny any request for return, exchange, or repair.
If you purchased a Sophie Buhai piece from another retailer, please consult that retailer’s applicable policies. We are not responsible for items purchased from other retailers.
What we collect and how we use it: The phrases “personally identifiable information” or “personal information” mean any information by which you can be identified, such as your name, address, telephone number, etc.
You can visit most of our web pages without telling us who you are or revealing any personal information about yourself. If we do collect such personally identifiable information, we typically use it for the purpose of enabling us to contact you directly, for contests and for promotions for example. The following are some examples of how such information might be collected and used:
Our email newsletter is used to communicate new product availability, store events, promotions and discounts. If a user requests to receive our email newsletters, they need to provide a valid e-mail address. Real names need not be used to request newsletters.
When purchasing Sophie Buhai products, we may ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, etc. We also maintain a record of your online product purchases. Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site as a guest.
How you can access, change, or delete your information and preferences: We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us please let us know by sending your written request via email to email@example.com. Please provide your full name, mailing address, email address, and phone number when making this request. Include your email address, full name, and specifically what information you do not want to receive. Please note that it may take up to two weeks for your request to become effective.
We may track domain names, IP addresses, browser types, resolution, etc. from people who visit our site. We use this information to track aggregate traffic patterns throughout Sophie Buhai's Web site. Such information is not correlated with any personal information.
Your Sophie Buhai account information is password-protected for your privacy and security. Sophie Buhai will never ask you for your password in an unsolicited phone call or e-mail. You are responsible for maintaining the secrecy of your password and account information. Remember to sign out of your account and close your browser window when you have completed your shopping to help ensure that others cannot access your personal information. In addition, when you submit sensitive information via the checkout on our web site, such as a credit card number, that information is encrypted and protected by Secure Sockets Layer (SSL) encryption technology.
Please be aware that our site may contain links to other sites hosted by third parties. Sophie Buhai does not control and is thus not responsible for the content or privacy practices and policies of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.